Privacy Policy

1. General Provisions

As the data controller, and in accordance with gambling regulations, we are legally obliged to process players’ personal information in order to allow participation in games and related services. This Privacy Policy outlines what information we collect, how we use it, and why.

This website is operated by a company registered in the Republic of Cyprus, with its main business location in Nicosia, Cyprus. All gambling services are provided by our parent company, headquartered in Curaçao, and licensed under an eGaming License issued, authorised, and regulated by the Government of Curaçao.

By registering an account, you confirm that you have read and accepted this Privacy Policy. If you do not agree with its terms or do not wish to provide the personal data we require, please refrain from using this site.

This document represents an agreement between you and the Company. From time to time, we may update this Privacy Policy. While we will make reasonable efforts to inform you of changes, we encourage you to review the policy periodically. Your continued use of our site and services after changes are posted will be treated as your acceptance of the updated policy.

2. Data We Collect

We collect and process the following categories of personal data:

1. Details provided during registration and any further information shared later via the Website or email (e.g., name, date of birth, email address, phone number).
   
2. Communication exchanged with us through the Website, email, chat, or other channels.
   
3. Complete transaction history linked to your account, whether conducted via the Website or other means.
   
4. Login and technical connection details, including traffic data, GeoIP location, browser/device information, network data, and activity logs.
   
5. Documents and evidence requested to verify your account, deposits, withdrawals, or to meet anti-fraud/legal requirements (e.g., passport scans, payment receipts, bank statements).
   
6. Participation in surveys or other feedback activities.
   

3. How We Process Your Data

Your personal data is processed for the purposes of delivering our services, which include:

1. Processing bets and transactions, including payments via cards or online systems.
   
2. Providing gaming and other services available on the Website.
   
3. Offering customer support and managing your account.
   
4. Performing identity checks and required verifications.
   
5. Sending promotional material from us or selected partners (only if you have consented).
   
6. Complying with legal requirements, including anti-money laundering and counter-terrorism financing laws.
   
7. Monitoring and reviewing transactions to prevent fraud, delays, money laundering, and other unlawful activities.
   
8. Analysing market behaviour and customer preferences (participation in surveys is optional).
   
9. Conducting research and compiling statistical reports.
   

4. Marketing Communications

We may use your contact details (such as email and phone number) to send information about products, services, and promotions, including offers from trusted partners or software providers.

If you no longer wish to receive such communications, you may unsubscribe by contacting customer support at support@slota-casino.net.

By accepting a prize in a competition, you consent to us using your name and/or nickname for promotional purposes, unless prohibited by law.

5. Obtaining Your Data

We do not collect your personal data without your knowledge. Some information may be gathered automatically when you use our services.

We may also receive data from third parties, such as fraud prevention services, and use service providers to process payments or game content. All personal data is processed securely and only shared with third parties in line with this Privacy Policy.

6. Sharing Data with Third Parties

We do not sell or rent personal data. Disclosure may occur in the following situations:

• Where required by law, court order, or legal process.
  
• To law enforcement or regulatory bodies where necessary to protect our interests, customers, or third parties.
  
• When interacting with payment providers to facilitate transactions (subject to their own privacy policies).
  
• To comply with licensing requirements and applicable laws in relevant jurisdictions.
  
• If disclosure is needed to investigate fraud, protect users, or respond to official requests.
  
• To marketing service providers where necessary to deliver campaigns.
  
• To other parties where you have given consent.
  

We also use third-party services for hosting, marketing, analytics, and communication tools. Any transfer of data is conducted in compliance with applicable law, and recipients are bound by contractual obligations to protect your information.

Social media features (e.g., “share” or “like” buttons) may be integrated into our site and are governed by the privacy policies of the respective platforms.

If the Company undergoes structural changes such as a merger or acquisition, personal data may be transferred as part of the transaction, with prior notice sent to affected players.

Our site may contain links to third-party websites; we are not responsible for their privacy practices.

7. Data Retention

You may close your account at any time in accordance with our Terms and Conditions. However, we must retain personal data for the legally required period after closure—particularly under anti-money laundering rules in EU-licensed jurisdictions.

This retention period is generally at least five years from the date of your last transaction or account closure, during which erasure requests cannot be fulfilled.

8. Data Security

We are committed to applying strong data protection measures when collecting, storing, and processing your information. We follow recognised best practices to maintain confidentiality, integrity, and security.

9. Cookies and Tracking Tools

When you visit our Website, certain data (such as IP address, browser type, and referring site) may be automatically collected, often with the help of partners who supply analytics or advertising services.

We use cookies—small text files placed on your device—for the following purposes:

• Essential cookies: Enable basic functionality and account access.
  
• Functional cookies: Store user preferences and track how visitors use the site to improve performance.
  
• Advertising cookies: Help measure and optimise our marketing efforts, sometimes in collaboration with partners.
  

You can control cookie settings in your browser, but disabling them may limit your ability to use parts of the Website.